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Customer Care Intermodal Executive

28/07/2025
PermanentBelgiumOn site
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Description du poste

Customer Care Intermodal Executive

In deze functie ben je verantwoordelijk voor een efficiënte en kwalitatieve dienstverlening naar klanten met betrekking tot (na)transporten van intermodale zendingen. Je beheert alle fases van het natransport en zorgt voor een vlekkeloze informatiedoorstroming tussen interne en externe stakeholders. Je treedt op als eerste aanspreekpunt voor klanten, zowel telefonisch als per mail, bij vragen of obstakels rondom inkomende intermodale zendingen.

  • Coördineren van het volledige natransportproces en zorgdragen voor een soepele afhandeling.
  • Bewaken van de accurate gegevensverwerking van transportinformate in het bedrijfssysteem.
  • Toezien op het tijdig en correct verwerken van douanedocumenten.
  • Zorgen voor duidelijke en tijdige communicatie tussen alle betrokken partijen voor een succesvolle opvolging van zendingen.
  • Uitvoeren van administratieve taken zoals data-input en documentbeheer.
  • Bijdragen aan interne teamcoördinatie voor een optimale workflow en samenwerking.

Je rapporteert in deze rol rechtstreeks aan de Import Intermodal Teamleader en werkt nauw samen met diverse afdelingen binnen de organisatie om een hoog serviceniveau te waarborgen. In deze dynamische logistieke omgeving ben je verantwoordelijk voor het borgen van proceskwaliteit en klanttevredenheid door effectieve afstemming en samenwerking met stakeholders in binnen- en buitenland.

Description du profil

Wij zoeken kandidaten die energie krijgen van dynamische logistieke omgevingen waarin geen enkele dag hetzelfde is. Jij voelt je thuis in een team dat streeft naar een efficiënte en kwalitatieve dienstverlening, waarbij klanttevredenheid altijd centraal staat. Je beschikt idealiter over een bachelordiploma, bij voorkeur in een logistieke richting, of je hebt enkele jaren relevante ervaring binnen transportplanning of customer service.

  • Communicatief vaardig: Je bent in staat om moeiteloos relaties op te bouwen met klanten en collega’s en weet helder te communiceren – zowel telefonisch als per e-mail.
  • Oplossingsgericht: Je kijkt verder dan problemen en denkt altijd in mogelijkheden. Je houdt het hoofd koel, ook als zaken anders lopen dan gepland.
  • Nauwkeurig en gestructureerd: Jij werkt zorgvuldig en weet het overzicht te behouden in administratie en documentatie. Fouten krijgen bij jou nauwelijks de kans.
  • Teamplayer: Je werkt graag samen, deelt kennis en steekt anderen een helpende hand toe wanneer nodig.
  • Taalvaardig: Je beheerst zowel het Nederlands als het Engels uitstekend in woord en geschrift; kennis van andere talen is een duidelijke plus.
  • Proactief en flexibel: Je wacht niet af, maar onderneemt actie. Veranderingen in processen of onverwachte situaties zijn voor jou geen probleem.
  • Affiniteit met logistiek en transport: Kennis van (multimodaal) transport, douanedocumenten en stakeholdermanagement is een pré.

We waarderen een positieve instelling én de drive om samen met het team de beste resultaten voor onze klanten te realiseren.

Lieu de travail:
Antwerpen 2030 Antwerpen, Belgium
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