• Proven experience in learning operations or a related field.

• Excellent organizational and communication skills.
• Ability to handle multiple tasks efficiently.
• Strong customer service orientation.

Major accountabilities :

• Meet regularly with stakeholders to address operational needs and define requirements for learning programs.

• Organize program information, track progress, and manage projects within set timelines and budget.

• Cultivate strong relationships with vendors, coaches, and suppliers, overseeing contracting and scheduling services.

• Track request data for accurate budgeting, contracting, and cross-charging processes.

• Ensure precise tracking of learner data and operational metrics to demonstrate program success.

• Strictly adhere to departmental policies and procedures, maintaining operational consistency. • Design and maintain clear operational guides to ensure consistent program execution.

• Analyze processes to identify inefficiencies and implement recommendations for optimization.

• Promptly identify and resolve operational problems, implementing effective solutions.

• Play a pivotal role in enhancing the efficiency and effectiveness of learning operations.