Senior Claims Handler
Senior Claims Handler operates at the forefront of claims management within the insurance sector, overseeing the complete lifecycle of insurance claims from initial notification through to final resolution. The role demands precision in analyzing and processing claims, ensuring accurate documentation and compliant handling at every phase.
- Take ownership of all incoming claims, methodically assessing each case for coverage, eligibility, and completeness.
- Deliver full-cycle claims management, executing tasks with attention to detail, legal requirements, and organizational processes.
- Identify complex claim issues, propose and implement resolution strategies, and contribute to ongoing process improvements.
- Ensure fast and reliable service delivery, always prioritizing the client’s interests and relieving the burden on insured clients.
- Utilize strategic thinking to evaluate claim complexity, develop management approaches, and recommend optimal resolutions in line with company objectives.
- Employ sound decision-making skills throughout the claim process, balancing organizational risk with high levels of customer satisfaction.
- Maintain regular, clear communication with various stakeholders—including internal teams, insurance partners, and clients—to facilitate collaborative claims management and transparent updates.
- Apply project management capabilities to organize claims activities, ensure timely progress, and meet required deadlines.
- Perform all activities in compliance with internal policies and regulatory requirements, supporting robust risk management measures.
The role also involves process optimization to enhance claims handling efficiency and ensure sustainable delivery of services. High proficiency in English and Dutch is required to effectively interact in a diverse, multilingual environment.
We are looking for candidates who combine deep expertise in insurance claims handling with a strong sense of professionalism and customer focus. The ideal individual is a seasoned problem-solver, able to analyze complex claims scenarios and deliver accurate, fair solutions with a focus on both risk management and customer satisfaction.
- Experienced Insurance Professional: Candidates should bring at least five years of hands-on experience in claims management, ideally within the insurance sector, demonstrating a consistent ability to handle a diverse range of claim types independently and effectively.
- Strategic and Analytical Thinker: We value those who approach challenges with a strategic mindset, analyzing each scenario critically and developing tailored solutions that align with company objectives and regulatory compliance requirements.
- Solution-Oriented and Decisive: The right person for this role acts swiftly and confidently, making sound decisions under pressure while considering all risk factors and maintaining a commitment to excellence in service.
- Exceptional Communicator: Success in this role requires advanced communication and interpersonal skills. The ideal candidate knows how to communicate complex issues clearly, maintain open channels with both internal stakeholders and clients, and foster collaborative, trust-based relationships.
- Project Management Skills: We are seeking someone who excels at organizing tasks, tracking progress, and coordinating multiple claims concurrently to meet strict deadlines and drive continuous process improvement.
- Client-Focused Approach: Our ideal candidate is empathetic, placing the insured's interests at the forefront, and is skilled at relieving client burdens by providing dependable, customer-friendly service throughout the claims process.
- Compliance-Driven and Detail-Oriented: Attention to detail and thorough knowledge of compliance, legal, and regulatory frameworks are key. We look for candidates who ensure every action is aligned with organizational policies and industry standards.
- Language Proficiency: Fluency in Dutch is essential, alongside solid command of English, ensuring effective communication with a broad range of stakeholders.
We seek a high-integrity professional who combines expert claims management, strategic insight, and a solutions-driven mentality to deliver outstanding service in a dynamic and demanding environment.ng
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