Key Responsibilities

·      Oversee the smooth and timely progression of the freight process.

·      Enter data accurately and promptly into the operating system.

·      Monitor and track Air Import shipments through internal systems or by checking airline websites and contacting airline offices as needed.

·      Regularly use Tree View as part of daily tasks.

·      Ensure that import shipments are delivered to customers on time.

·      Ensure all necessary documents are promptly sent to customers or brokers for customs processing.

·      Handle accurate and timely billing for both clients and vendors.

·      Engage with customers to organize their international shipments, ensuring top-tier customer service is provided.

·      Foster and maintain strong relationships with vendors, including airlines, trucking companies, and others.

·      Ensure compliance with all regulations, including internal policies and procedures such as Operational Process Standards (OPS).

·      Gain a clear understanding of department process flows and actively seek opportunities for increased efficiency.

·      Ensure all customer standard operating procedures are adhered to and regularly updated in the DLSOP.

·      Manage overseas communications and respond promptly to emails and requests, both internal and external.

·      Meet the company requirement of 52 hours of training per year per employee.

·      Uphold compliance by strictly following company policies and regulations, demonstrating integrity and pride in your work.

Knowledge, skills and behaviours

Knowledge:

·      Familiarity with internal training, company policies, and procedures.

·      In-depth understanding of the company's services, systems, and operations.

·      IATA Certification (preferred).

Skills:

• Excellent interpersonal and communication skills, with the ability to listen, understand, and convey information clearly to achieve the best results.
• Pro-active and well-organized, ensuring smooth operations and efficiency.
• Strong computer skills, including proficiency in Excel and Word.
• Fluent in English

Behaviours:

·       Embody the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Determination, Sense of Humor, and Visionary Thinking.

Training and Qualificiations

Training and Requirements

• Fulfill the company’s requirement of 52 hours of training annually, which may include management or leadership development as needed.

Education and Experience:

• 6 months to 1 year of relevant experience and/or training, or an equivalent combination of education and experience.

Exciting Opportunity as an Air Import Agent!

If you're motivated, detail-oriented, and committed to providing exceptional service, we encourage you to apply! As a recruitment partner, Gentis is here to help you find the right opportunity within a dynamic work environment where your skills will be valued, and your growth supported.

Apply today by sending your CV to nicolas.d@gentis.com. We look forward to connecting with you!