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IT Support Specialist

28/01/2025
PermanentUnited Arab EmiratesOn site
Kopiëren naar klembord
Functieomschrijving

The IT Support Specialist is responsible for providing technical assistance and support to users within the organization. The role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring optimal performance of technology resources.

  • Technical Support: Respond to user inquiries and provide solutions for hardware and software problems.
  • System Maintenance: Perform regular maintenance on IT systems, including updates and backups.
  • Network Management: Assist in the management of network infrastructure and connectivity issues.
  • Documentation: Maintain accurate records of support requests and resolutions.
  • Training: Provide training and guidance to users on software applications and IT best practices.
  • Collaboration: Work closely with other IT team members to enhance system performance and security.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of IT systems and technologies.

Profielbeschrijving

Strong computer skills and the ability to troubleshoot and diagnose IT problems, experience with network repairs and analysis and good customer service skills. Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience. In addition to that strong or good knowledge in:

-        Microsoft 365 and Office suite

-        Windows 10/11

-        Microsoft Windows Server 2016 and ActiveDirectory

-        Ubuntu Server

-        OpenVpn

-        Network troubleshooting

-        Fluent in French and English

Werklocatie
We zijn op zoek naar 1 functies.
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Vergelijkbare banen

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Are you passionate about IT and technology? Do you have a strong technical background and a desire to make a significant impact within an organization? We are looking for a skilled and proactive IT Coordinator to join our team and take charge of managing our IT infrastructure, supporting end-users, and ensuring our technology resources operate at their best.Key Responsibilities:Technical Skills:Proficiency in Windows, macOS, and Linux operating systems.Advanced network configuration and troubleshooting.Experience with IT infrastructure management.Strong knowledge of cybersecurity principles.Expertise in hardware and software installation/maintenance.Familiarity with cloud platforms (Azure, AWS, Google Workspace).Cloud Platforms:Advanced configuration of Azure cloud services (including AD Connect, Intune).Comprehensive management of AWS infrastructure.Google Workspace administration and integration.Cloud migration and hybrid cloud architecture design.Implementation of cloud security best practices.Cost optimization and resource management.Netgate Security Appliances:Proficiency in pfSense and OPNsense firewall configurations.Advanced packet filtering and network segmentation.VPN tunnel configuration and management.Intrusion detection and prevention system (IDS/IPS) setup.Advanced firewall rule creation and management.Network traffic analysis and security monitoring.IPBX and SIP Trunk Systems:Avaya IP Office and Communication Manager expertise.SIP trunk configuration and troubleshooting.Voice over IP (VoIP) system design and implementation.Call routing and dial plan management.Integration of telephony systems with network infrastructure.Configuring unified communications platforms.Networking and Site-to-Site VPN:IPsec and SSL VPN configuration.Network segmentation and VLAN design.Multi-site network architecture planning.Secure tunnel establishment between distributed networks.Performance optimization of site-to-site connections.Implementing redundant and failover VPN solutions.System Administration:Configure and manage Active Directory.Implement and maintain network security protocols.Perform system upgrades and patch management.Manage user access controls and permissions.Develop and maintain IT documentation and standard operating procedures.Technical Support:Provide first and second-level technical support.Diagnose and resolve hardware and software issues.Manage IT help desk and ticket tracking systems.Conduct remote and on-site technical support.Create and deliver user training materials.Infrastructure Responsibilities:Monitor network performance and system health.Manage email systems and communication platforms.Oversee backup and disaster recovery processes.Implement and maintain antivirus/malware protection.Coordinate with vendors and manage IT service contracts.

PermanentUnited Arab EmiratesOn site

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