Remote engineer
20/11/2023
PermanentxOn site
Job description
- Répondre aux appels et aux tickets de support technique des clients de manière professionnelle et courtoise.
- Diagnostiquer et résoudre les problèmes techniques des clients en utilisant des outils de support à distance.
- Guider les clients à travers les étapes de dépannage pour résoudre leurs problèmes informatiques.
- Assurer l'installation, la configuration et la mise à jour des systèmes à distance.
- Documenter les interactions avec les clients et les solutions apportées dans un système de gestion des tickets.
- Collaborer avec les autres membres de l'équipe du service desk pour résoudre les problèmes complexes.
Profile description
- Minimum 3 ans d'expérience en tant que "Remote engineer"
- Hard skills: Support logiciel back up, administration system (ad), microsoft 365 , powershell, back up (Veeam, ou autres), Vm ware,
- Langues : FR/ENG
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